FAQ’s

WHAT IS THE PROCESS TIME?

Processing times can vary depending on the design.

Made to order and Custom sets are typically processed between 5-10 business days.

Shipping is typically 3-5 business days. 

 

WHERE DO YOU SHIP?

Shipping is only within the USA.

 

DO YOU MAKE CUSTOM DESIGNS?

Custom orders are available on the website. Simply fill out the custom order form with a brief description of your design choice. Once I have received your information we can discuss the details further through email. Pricing for custom designs start at $30, and varies depending on your design choice. 

 

HOW DO I FIND MY NAIL SIZE?

You can refer to our sizing guide page to find your nail sizes. There are two methods available to help with your measurements. These methods include using a measuring tape or sticky tape & a ruler.

For the most accurate fit, I recommend ordering a sizing kit with your order. The sizing kit will be mailed to you before your nail set is prepared. The kit will include numbered blank nail tips in your desired shape & length.

When you receive your kit, try on the tips with bare natural nails ensuring the nail fits sidewall to sidewall. If there are any gaps, you may need to size up. If you are in between sizes, please size up.

If your nail sizes do not match the size chart on the back of the card, you need to order a custom size. 

 

WHAT COMES WITH MY ORDER?

Your order includes your desired nail set (10 nails), application kit (nail file, buffer, alcohol pads, cuticle pusher, nail glue, adhesive tabs), nail prep & removal instructions.

 

CAN I GET A REFUND OR RETURN MY ORDER?

Unfortunately due to the handmade process, there are no refunds or remakes on sets made. I encourage you to order a sizing kit to ensure your nails fit perfectly.